Refunds and Cancellation Policy
Last updated
Cancel any time
Cancel from Settings → Billing. Your plan runs to the end of the period you paid for, then moves to Free. Your recordings are kept.
No automatic refunds
Payments for a period that has started are not refunded automatically, including when you cancel or downgrade mid-period.
Card check
When you add a card we make a ₹5 verification charge, refunded automatically.
When we refund
Duplicate charges, charges after a confirmed cancellation, or a billing error on our side: request a review through castline.kodetra.com/support (topic "Refund") within 30 days of the charge. Approved refunds are made by our team to the original payment method through Razorpay; banks usually take 5–7 working days to show them. A credit note is issued for GST invoices.
Upgrades and downgrades
Upgrades charge the prorated difference immediately. Downgrades take effect at the next renewal (no refund of the difference).
Failed renewals
See Terms §7. No charge is made for the grace period beyond the renewal itself.
Suspension for abuse
If we suspend an account under the Terms, renewal is stopped at the end of the paid period; refunds are at our discretion.
Contact
castline.kodetra.com/support · support@kodetra.com · the company named at the foot of this page, at the address given there.